Return and Refund Policy
Our Commitment to Satisfaction At Farm Fresh Batu Pahat, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes you may need to return a product you have purchased from our online store.
Return Eligibility Items are eligible for return within 14 days of receipt. To qualify for a refund, items must be in their original condition, unopened, and with all packaging and accessories.
Non-returnable Items Please note that due to health and safety concerns, certain perishable goods, such as fresh produce and dairy products, are not eligible for return.
Initiating a Return To initiate a return, please contact our customer service team at Email [farmfresh.batupahat@gmail.com], or contact no. [011-65158640] with your order number and details about the product you would like to return.
Processing Returns Upon receiving your return request, we will provide instructions on how to send back the item. Please note that you will be responsible for paying the shipping costs for returning your item.
Refunds Once your return is received and inspected, we will send you a notification of receipt. If your return is approved, we will process a refund to your original method of payment within 7 business days.
Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at[farmfresh.batupahat@gmail.com], or contact no. [011-65158640]
Sale Items Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at farmfresh.batupahat@gmail.com and send your item to the address provided by our customer service team.
Questions If you have any questions regarding our Refund Policy, please contact us at Email [farmfresh.batupahat@gmail.com], or contact no. [011-65158640].
